Worldwide Sales & Service

Service Profile

Service Agreements

A partnership built on support

At Video Visions, building the best customized system to meet your needs is only part of the job. Delivering sustainable quality is the other. The Video Visions Service Agreement provides the peace of mind you desire by ensuring the seamless operation of any communications system — whether installed by Video Visions or any other provider. That’s why we are the one-stop shop for all your needs.

Our post installation service and support programs include (click on service to view description):

• Bench Tech Services
  Today's digital equipment is dependable, but even the most reliable gear can have problems. Video Vision's bench tech services can get your equipment back on line faster.
• Scheduled Maintenance
  Routine maintenance goes a long way towards keeping your facility working smoothly year after year. Video Vision's experts can help you design the proper schedule to keep your system running at maximum performance
• Onsite Staffing
  When you outsource your onsite staffing, you can enjoy added flexibility and cost savings. An onsite Video Vision’s team can help your own operational staff remain fully trained with evolving technologies.
• Managed Upgrades
  Software-based systems means upgrades can easy. But a simple upgrade to one piece of equipment can affect every other component, causing disruptions and forcing you to troubleshoot more than needed. Diversified can manage your upgrades, so they can be implemented with minimum disruption.
• Extended Warranties
  Diversified can provide extended warranties on independent gear, on specific items in your system, or on the system itself.
• IP-Level Support
  Many systems today can be monitored, troubleshot, and repaired remotely via IP. The Video Vision's team has the infrastructure and expertise to provide you with true IP-level reliability, support, and convenience.
• Priority Support
  Clients in the Video Vision's Service Program enjoy receiving priority service and support for covered equipment emergencies.
• Custom Training
  Focused hardware and software training that will increase your system's productivity and speed without the cost of trial and error learning.

A Video Visions Service Agreement not only extends the life of your investment, it guarantees your system will maintain its top performance. Each plan is flexible to meet your unique needs and budget. You'll also enjoy ENHANCED-level service — the fastest possible response time. Plus, complete documentation of all service work helps protect against future problems.

The service is ideal for those who don't have the budget or expertise to support an in-house engineering staff. Video Visions service engineers are fully-trained professionals — able to support your needs and budget.

If industry leaders like CBS Sports, University of Pennsylvania and Wharton School of Business find our Service to be a wise investment, then, we believe, you will too.

Let our expert service team support you. Call us today at 215-942-6642 or email us at service@video-visions.com.